Customer Satisfaction: Our Top Priority at Wooshopper:-
At Wooshopper, we believe in going the extra mile to satisfy and delight our customers. We take pride in offering products that we believe are the best in terms of quality and value at their respective prices. Our commitment to protecting our customers’ interests is at the core of everything we do, and we strive to fulfill your needs through our friendly customer services.
Return Policy: Hassle-Free and Transparent.
While we hope that you won’t need to use our return policy, we understand that unforeseen circumstances may require you to replace or return a product. To ensure a seamless experience, we have designed a hassle-free and streamlined process for returning products, whenever applicable.
Customer Satisfaction: Our Focus.
Our ultimate goal is to achieve complete customer satisfaction. If, for any reason, you are displeased with the services provided, we encourage you to read the fine prints of each deal before making a purchase. These details provide comprehensive information about the services or products you intend to buy.
Exchange and Refund Policy
In the event of dissatisfaction with our services, we have established an exchange and refund policy to address your concerns. To initiate the process, please contact our customer care team via email, and one of our team members will be delighted to assist you.
Return and Refund Eligibility
Please note that we will not initiate a return or replacement unless there are manufacturing defects, or you have received the wrong product. To determine whether your shipment is eligible for return, please review the following points:
1. Raise a query within three working days of receiving the product by emailing us at wooshopper@gmail.com
2. Our customer care executive will review your query and guide you through the return procedure, providing the warehouse address.
3. Customers are responsible for sending the product back to our warehouse using their preferred courier service. Wooshopper will not bear the courier charges.
Important Considerations
Please be aware that the following conditions apply:
We do not accept cancellations.
1. Returns are not accepted for items sold during clearance sales or promotional offers.
2. to be eligible for return, the products must be intact with original packaging, and must be unused without any damage.
3. Direct returns to our warehouse without prior intimation are not accepted. Please contact our customer service team before sending the product back.
Steps to Follow for Exchanges
To initiate an exchange for your product, please follow these steps:
Email us at wooshopper@gmail.com.
1. Mention your order number, registered mobile number, or attach the packaging slip image to the email. Additionally, attach images or videos that highlight the product issue.
2. Once our support team is satisfied with your concern, you can dispatch the product from your side and provide us with the delivery slip, tracking ID, and tracking link via email.
3. upon receiving the product, our exchange team will dispatch the replacement product to you.
Please remember that our customer care team is always available to assist you throughout the process. You can reach out to them via email or phone number provided.
Important Information
lastly, we would like to provide some clarifications regarding damaged and defective products
the product images on our website are for reference purposes. Please note that actual products may slightly differ from the pictures.
Size variations may occur due to differences in model height and
actual customer height.
Product colors may slightly differ from the images due to photography
lighting .
Minor imperfections such as minor dark spots, cut work, embroidery irregularities, thread work and mirror work imperfection, handprints, and bead or sequin loss are part of the manufacturing and design process.
Conclusion
At Wooshopper, we believe in ensuring customer satisfaction through our transparent return policy and exceptional customer service. We strive to address any concerns promptly and provide a smooth and seamless experience for our valued customers. By maintaining open communication and adhering to our policies, we aim to deliver the best possible service and products. Shop with confidence at Wooshopper, knowing that your satisfaction is our top priority.